Mi service center vision mission

Vision and Mission:

Mi Service Center opened up in February 2018 with a vision to provide VIP and Quality support service to Mi Premium customers.

Mi service center scheduled pickup

Schedule a pickup:

You are free to select a time slot  and your device will conveniently be picked up from your office or residential selected location within city limits. In Addition to the street address , Building/ Villa number, kindly send in your whats app GPS location so that our Customer Service Advisor can easily find you.

Mi Service Center Speaker and mic

Trained and Certified Technicians:

We have trained, certified and experienced technicians who handle the repairs in a reasonable allocated time.  Technicians use only Apple tools, and follow best practices and standard operating procedures designed and maintained by the center.

Mi Service Center privacy and policy

Privacy Policy:

How sure you are of Data Privacy or Data Protection. We have stringent Data Privacy policies. We complete backups and restoration in a secure manner. Do you know that Data can be recovered after formatting. Before you sell your laptop, we can do data destruction. We handle Customer information and Customer Data in the most secure and private manner possible. When you leave your device at Mi Service Center, you have have peace of mind knowing that your device and data is in safe hands.

Mi Service Center customer satisfaction

Customer Satisfaction:

In Mi Service Center, we pride that Customer Satisfaction is our primary our service level Objective. Our trained customer service advisors always deal with customers with respect, understanding them and patiently attending to their needs. They go into detail into explaining why a failure in the device may have occurred and always make it a point to inform the customer of best practices in preventing a recurrence.

Mi Service Center process
Our Process:

A device can be scheduled for pickup by filling up the form online through our site from the customers preferred location of office or residence within Mumbai city limits. The device will need to be inspected by a Certified Service Technician in order to diagnose the fault and provide the customer with a quote. Once the Quote is approved by the customer, the technician completes the repair.The device is then scheduled for delivery the next day to the customers preferred location.

Mi Service Center Mumbai is not an Authorized Mi Service Center, by this we mean we do not cover repairs under warranty or repairs for parts that fall under the recall program. This also means that we can upgrade your computer with SSD drives and also perform repairs to your device instead of entire part replacements which will always work out at a more reasonable rate. Our Appointments are mostly full for a month to two months in advance, but we will always try our best to go out of our way to help you if we can.